All our items are shipped to you by courier using Startrack.
We aim to ship all orders we receive before midday the same day (Mon-Fri). All other orders received after midday or on a weekend will be shipped the next working day
Once it leaves we will email with the couriers contact details and a tracking number so you can track the item via www.startrackexpress.com.au
Couriers have been advised to leave items at doorsteps if there is no one home. If the courier does not feel it is safe to leave they will leave a card advising of there attendance and you will need to call
Delivery times are below.
If you require it to be there urgently call us on 1300 393 004 and we can advise you if it is possible.
Delivery Time approx business days
Please note delivery is door to door, courier will not help assemble or help take upstairs.
We provide free delivery on all items to Mainland Australia and Tasmania excluding postcodes 0880 and 0881. For these areas we are happy to ship free to nearest capital city and then freight costs is at customers expense
What is your company's philosophy
Our philosophy is to provide trampolines and trampoline parts that are built of a high quality to ensure they will last. We back our philosophy with superior customer service to ensure your shopping experience with us is enjoyable.
What is your fair go warranty
Our warranty covers your trampoline part for weather, manufacturing faults and wear and tear. If you need to claim just email us a photo and we will send you out a new part.
When will my item be dispatched
All orders received by midday Mon-Fri will be dispatched the same day. Orders placed after midday or on weekends will be dispatched the following business day.
How can I prolong the life of the trampoline
Regular cleaning of the pads and mat will prolong the life of the trampoline. To clean the pads, clean out the seams and wipe off any dirt.
Do not jump on the trampoline mat with shoes on, and if any sticks or gum nuts etc. fall on the mat, clean them off before anyone jumps on the mat.
Utilize the weather cover by placing it over the trampoline if hot weather or stormy weather is approaching.
Can I leave the tents up all the time
The tents are not designed to be on the trampoline as a permanent fixture. The tents need to be taken down when not in use or warranty maybe void. In high winds they can be dangerous as the trampoline could act like a kite; therefore we recommend the use of anchor kits once the tent is set up.