Warranty Details*:

• 2 Year Safety Net Warranty
• 2 Year Pole Warranty
• 2 Year Part Warranty

Website Payment options

• Credit Card
• Paypal
• Bank Deposit

Phone Options - Call 1300 393 004

• Credit Card
• Bank Deposit
• Cheque

Pickup Options Mon-Fri 9am-4pm or by Appointment

• Cash
• Credit Card
  

All our items are shipped to you by courier using Startrack.

We aim to ship all orders we receive before midday the same day (Mon-Fri). All other orders received after midday or on a weekend will be shipped the next working day.

Once it leaves we will email with the couriers contact details and a tracking number so you can track the item via www.startrackexpress.com.au

Couriers have been advised to leave items at doorsteps if there is no one home. If the courier does not feel it is safe to leave they will leave a card advising of there attendance and you will need to call.

Delivery times are below.

If you require it to be there urgently call us on 1300 393 004 and we can advise you if it is possible.

Please note delivery is door to door, courier will not help assemble or help take upstairs.

We provide free delivery on all items to Mainland Australia and Tasmania excluding postcodes 0880 and 0881. For these areas we are happy to ship free to nearest capital city and then freight costs is at customers expense.

Please also note in the case of customer error and exchange, freight charges at the expense of the customer apply.

What is your companies philosophy?

At Oz Trampolines our companies philosophy is simple. "To provide customers with superior quality trampolines and trampoline parts that are built to last".

We pride ourselves on great customer service, and ensuring that your experience with us is positive and  enjoyable.

What is your warranty policy?

At Oz Trampolines our products are made of the highest quality and standards, but to always ensure that customers are completely satisfied, our products are covered by generous warranties, which vary per product and begin from the original purchase date of the products.

Our Warranty covers;

• manufacturing issues
• weathering*
• wear and tear of the parts
• damaged parts upon receipt of goods
  

*Weathering refers to damage caused by minor weather conditions and general wear and tear. Including UV fading and light rain.

If a warranty issue does arise please contact us immediately via phone on 1300 393 004 or email with a description and images to sales@oztrampolines.com.au.

When will my item be dispatched for delivery?

All orders received by midday Mon-Fri will be dispatched the same day. 

Orders placed after midday or on weekends will be dispatched the following business day.

How do I measure my trampoline?

To accurately measure your trampoline measure from the outside edge of the frame across the diameter. For accuracy it is recommended to measure across 3 spots of the frame.

Why are your nets on the outside of the frame?

Our nets are on the outside of the frame for a few reasons.

• By having our nets outside of the frame we have created a stronger net that lasts longer because it allows the net to be sewn to the sleeves.
• Having a net outside of the frames creates a larger jumping area.
• Having a net outside the frame stops people standing around the outside and potentially falling off or getting their fingers pinched in the springs etc.
• The pads over the springs protect a person if they mistime a bounce.

How can I prolong the life of the trampoline?

Oz Trampolines are made from the highest quality parts but taking extra care will help prolong the life of these parts and the trampoline. We recommend regular cleaning of the pads and mat, but ensuring they are free of debree, and any excess dirt or moisture is wiped free.

Do not jump on the trampoline mat with shoes on to ensure damage to the mat is minimised.

Take note to follow the weight jumping capacity, to ensure springs are kept in optimum condition.

To protect mats and pads utilize the weather cover by placing it over the trampoline, particularly in extreme weather conditions.