2 Year Warranty*

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Phone Options - Call 1300 393 004

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Pickup Options Mon-Fri 9am-4pm or by Appointment

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All our items are shipped to you by courier using Startrack.

We aim to ship all orders we receive before midday the same day (Mon-Fri). All other orders received after midday or on a weekend will be shipped the next working day.

Once it leaves we will email with the couriers contact details and a tracking number so you can track the item via www.startrackexpress.com.au

Couriers have been advised to leave items at doorsteps if there is no one home. If the courier does not feel it is safe to leave they will leave a card advising of there attendance and you will need to call.

Delivery times are below.

If you require it to be there urgently call us on 1300 393 004 and we can advise you if it is possible.

Please note delivery is door to door, courier will not help assemble or help take upstairs.

We provide free delivery on all items to Mainland Australia and Tasmania excluding postcodes 0880 and 0881. For these areas we are happy to ship free to nearest capital city and then freight costs is at customers expense.

Please also note in the case of customer error and exchange, freight charges at the expense of the customer apply.

What are the benefits of an in-ground trampoline?

Our in-ground trampolines are fun and functional and a great investment for those who love to jump all year around.

• In-ground trampolines are generally safer than normal trampolines because they're flush-to-the-ground not raised above the ground accessed by a ladder. Parents have peace of mind when they let their kids loose on an inground trampoline. There's no worrying about young children falling off the ladder or remembering to zip themselves in.

 
• Better-looking. They're not so unsightly as traditional trampolines which can be an eye-sore in a garden.They fit flush and neatly in the garden.
  
 
• More freedom to play, more fun. Kids can run on and off the trampoline at will and play many more creative games. There's no net or platform to interfere with their enjoyment. Parents need not supervise as much as issues of 'getting on' and 'getting off' the trampoline are removed.
 
• No fear of being enclosed. Young children sometimes get frightened being zipped inside a net away from their mum or dad. An in-ground allows parents and children to interact more - mum and dad can stay in close contact.
 
• Better bounce. The trampoline frame is buried firmly in the ground allowing no movement of the frame. On a traditional trampoline energy can be dissipated as the frame moves a little when you bounce. This does not occur on an in-ground trampoline resulting in a better bounce.
 
• Quieter. In-grounds are less noisy because the frame (which can squeak) is buried underground and the retaining wall keeps the frame very rigid. Trapped air escapes silently through the pads.
 
• Lower maintenance cost. In-ground trampolines cost less to maintain if you do not have a net which is the most frequently required and costly replacement part.
 
• Less damage risk. In-ground trampolines eliminate the possibility of damage occurring because your trampoline cannot be blown away in high winds.
 
• Parents love it too! Climbing up a small ladder and through a small zip can be somewhat off-putting for an adult. It's much easier to just walk onto the trampoline. You'll love it!

How much space around the in-ground trampoline should I allow?

It is always recommended that there is space around a trampoline. This is to ensure that there are no hazards which could harm children jumping. 

For an in-ground system in particular please allow 2 metres around the perimeter of the trampoline. As there is a more of tendency for children to run straight off (if there is no enclosure) or fall off the side of an in-ground trampoline you should ideally make sure there are no hazards such as low height brick walls or concrete fence posts nearby. You can always put protective cladding over any potential hazards for added safety.

Can I use a safety net with an in-ground trampoline?

Our in-ground Trampolines have been designed to make it easy to use both with and without the safety net option. The enclosure poles are designed match directly into the top of the frame and a top rod and high quality net provide you with added security should you wish.

The enclosure system is an optional extra which can be purchased and is easy to assemble and remove. If you have younger children we recommend that you use the safety net enclosure to ensure a safe and enjoyable jumping experience.

What is your warranty policy?

At Oz Trampolines our products are made of the highest quality and standards, but to always ensure that customers are completely satisfied, our products are covered by generous warranties, which vary per product and begin from the original purchase date of the products.

Our Warranty covers;

• manufacturing issues
• weathering*
• wear and tear of the parts
• damaged parts upon receipt of goods
  

*Weathering refers to damage caused by minor weather conditions and general wear and tear. Including UV fading and light rain.

If a warranty issue does arise please contact us immediately via phone on 1300 393 004 or email with a description and images to sales@oztrampolines.com.au.