Oz Trampolines offers free delivery* on all of your trampolines and replacement parts, using our reliable courier partner Direct Freight Express.
All orders placed by midday, on a business day, will be shipped the same day, provided your item is in stock.
Upon shipment, you will receive a tracking email with information regarding your delivery and the ability to track your delivery at www.directfreight.com.au.
Direct Freight couriers are advised to leave items in a safe place, if there is no-one available, as a signature is not required. If the courier does not deem the property safe, they will leave a card for the arrangement of collection.
Please also note delivery is door to door, couriers are not required to assemble goods.
Please note that delivery times on your Oz Trampolines orders will vary, depending on the shipping destination.
Please refer to the map below for average delivery times.
For an accurate delivery estimation, please visit www.directfreight.com.au and select from origin -3219 Breakwater, and to your postcode.
*Free Delivery Terms and Conditions
Oz Trampolines offers free delivery to over 95% of the Australian population. We are unable to offer delivery to any island apart from Tasmania. Free delivery is also unavailable to the following postcodes.
0822, 0828-0839, 0841, 0846, 0847, 0850-0854, 0880, 0881, 0885
2898, 2899, 4803 4828, 4830, 4874, 4875, 4876, 4890-4892
5220-5223, 5374, 6161, 6508, 6711, 6712, 6731, 6733, 6740, 6743, 6770, 6798, 6799
In these cases, we are happy to ship for free to your nearest capital city and then further freight charges are at the customer's direction and expense.
In order to keep our competitive pricing, we also need to share the cost of trampoline deliveries with the customer in some parts of Rural QLD, WA and NT.
Rural Queensland: 4824, 4825, 4829, 4871, 4873, 4877, 4879, 4885, 4895
Rural WA:6429-6452, 6532, 6535-6537, 6635-6728, 6751-6765
Shared delivery charges differ for each product, when applicable, the cost will be displayed once you confirm your address details at checkout.
Please also note in the case of customer error and exchange, freight charges at the expense of the customer apply.
What is your company's philosophy?
At Oz Trampolines, our company's philosophy is simple. "To provide customers with superior quality trampolines and trampoline parts that are built to last".
We pride ourselves on great customer service, and ensuring that your experience with us is positive and enjoyable.
What is your warranty policy?
At Oz Trampolines, our products are made to the highest quality and standards, and to ensure that customers are completely satisfied, our products are covered by generous warranties, which vary by product and begin from the original purchase date of the product.
Our Warranty covers;
If a warranty issue does arise, please contact us immediately via phone on 1300 393 004 or email us with a description and images to email@example.com.
When will my item be dispatched for delivery?
All orders received by midday Monday to Friday will be dispatched the same day.
Orders placed after midday, or on weekends, will be dispatched the following business day.
How can I prolong the life of my trampoline?
Oz Trampolines are made from the highest quality parts but taking extra care will help prolong the life of these parts and the trampoline. We recommend regular cleaning of the pads and mat, ensuring they are free of debris, and that any excess dirt or moisture is wiped free.
Do not jump on the trampoline mat with shoes on to ensure damage to the mat is minimised.
Take note to follow the weight jumping capacity, to ensure springs are kept in optimum condition.
To protect mats and pads, utilise the weather cover by placing it over the trampoline, particularly in extreme weather conditions.